IT Support Engineer jobs in NAFFCO FZCO in Dubai - United Arab Emirates (UAE)

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    IT Support Engineer in Dubai - United Arab Emirates (UAE)

    Experience: 2 - 8 yrs. | Opening: 2
    Education:Bachelors in Computer Application, Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
    Nationality: Any Nationality
    Industry Type:Industrial Products / Heavy Machinery
    Salary: AED 3,000 - 3,500 ($811 - $946)
    Gender: Male
    Functional Area:IT Software May 16,2024

    Job Description

    • Minimum 2 Years of Hands-on experience on deskside support
      Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
      Good written and verbal communication skills
      Printers, IP Phone hands on experience
    • Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
      Basic understanding of IP protocols, Office 365
    • Google Suite (Workspace) Administration experience.
    • Responds and resolves all assigned calls within prescribed SLA.
    • Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
    • Complies with the service levels pertaining to end user support.
    • Works with third parties to resolve various technical issues.
    • Updates Call Management System, clearly specifies progress and resolution details.
    • Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.

    Desired Candidate Profile

    • Minimum 2 years in IT support engineer .
    • Bachelor's degree in computer science, information technology, or a related field.
    • Experience with Microsoft Office Suite, Windows operating systems, and other commonly used software applications.
    • Strong problem-solving and critical thinking skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Attention to detail and accuracy.
    • Ability to prioritize and manage multiple tasks simultaneously.
    • Willingness to continuously learn and adapt to new technologies and processes.
    • Strong interpersonal communication skills .
    • Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

    Keyword: IT Support Engineer,IT support
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