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    IT Helpdesk jobs in NAFFCO FZCO in Dubai - United Arab Emirates (UAE)

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    IT Helpdesk in Dubai - United Arab Emirates (UAE)

    Experience: 2 - 8 yrs. | Opening: 1
    Education:Any Graduation
    Nationality: Any Nationality
    Industry Type:Industrial Products / Heavy Machinery
    Salary: AED 3,000 - 3,500 ($811 - $946)
    Functional Area:IT Hardware Support / IT Hardware Repair & Maintenance Aug 5,2025

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    Job Description

    • Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat, ensuring timely and effective support.
    • Diagnose and resolve hardware and software issues, utilizing remote support tools to provide solutions in real-time.
    • Maintain detailed documentation of support requests and resolutions in the ticketing system to track performance metrics and knowledge transfer.
    • Escalate complex issues to senior IT staff while providing comprehensive information to facilitate swift resolutions.
    • Conduct regular follow-ups with users to ensure their issues have been resolved satisfactorily, enhancing overall customer satisfaction.
    • Assist with onboarding new employees by setting up their workstations, installing necessary software, and providing initial training on systems.
    • Support the maintenance of IT inventory, including tracking and managing hardware and software assets to ensure compliance and availability.
    • Implement and promote best practices for IT security, including educating users on safe computing habits to mitigate risks.
    • Participate in team meetings to share insights on common issues and contribute to the continuous improvement of support processes.
    • Stay updated on emerging technologies and industry trends to provide informed assistance and recommend enhancements.

    Desired Candidate Profile

    • Bachelor's degree in Information Technology, Computer Science, or a related field to ensure a strong foundational knowledge of IT principles.
    • 1-3 years of relevant work experience in a technical support or helpdesk role to demonstrate hands-on troubleshooting capabilities.
    • Proven experience in a fast-paced environment, indicating the ability to manage multiple tasks and priorities effectively.
    • Fluency in English is essential, with additional language skills preferred to cater to a diverse user base.
    • Strong technical skills in Windows and Mac OS environments, enabling effective troubleshooting across various operating systems.
    • Excellent communication skills, allowing for clear explanations of technical issues to non-technical users.
    • A proactive attitude and problem-solving mindset to anticipate user needs and deliver exceptional service.
    • Attention to detail, ensuring that all aspects of a support request are considered and addressed thoroughly.
    • Ability to work both independently and collaboratively in a team setting, fostering a positive working environment.

    Keyword: IT Support Specialist,IT Customer Support,Troubleshooting
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