Desktop Support Engineer jobs in NAFFCO FZCO in Dubai - United Arab Emirates

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    Desktop Support Engineer in Dubai - United Arab Emirates

    Experience: 2 - 8 yrs. | Opening: 2
    Education:Bachelors in Computer Application, Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
    Nationality: Any Nationality
    Industry Type:Industrial Products / Heavy Machinery
    Salary: AED 3,000 - 4,000 ($811 - $1,081)
    Functional Area:System Administration / Network Administration / Security (IT Software) Nov 2,2023

    Job Description

    Minimum 2 Years of Hands-on experience on deskside support
    Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
    Good written and verbal communication skills
    Printers, IP Phone hands on experience

    ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
    Basic understanding of IP protocols, Office 365

    Google Suite (Workspace) Administration experience.

    Responds and resolves all assigned calls within prescribed SLA.

    Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.

    Complies with the service levels pertaining to end user support.

    Works with third parties to resolve various technical issues.

    Updates Call Management System, clearly specifies progress and resolution details.

    Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,

    Desired Candidate Profile

    • Minimum 2 years in IT support engineer .
    • Strong interpersonal communication skills .
    • Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

    Keyword: Desktop Support
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