Desktop Support Engineer
in Dubai - United Arab Emirates
2 - 8 yrs.
| Opening: 2
Education:Bachelors in Computer Application, Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)
Nationality: Any Nationality
Industry Type:Industrial Products / Heavy Machinery
AED 3,000 - 4,000
($811 - $1,081)
Functional Area:System Administration / Network Administration / Security (IT Software)
Minimum 2 Years of Hands-on experience on deskside support
Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
Good written and verbal communication skills
Printers, IP Phone hands on experience
ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes
Basic understanding of IP protocols, Office 365
Google Suite (Workspace) Administration experience.
Responds and resolves all assigned calls within prescribed SLA.
Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
Complies with the service levels pertaining to end user support.
Works with third parties to resolve various technical issues.
Updates Call Management System, clearly specifies progress and resolution details.
Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,