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    CRM Analyst in Dubai - United Arab Emirates

    Experience: 3 - 8 yrs. | Opening: 2
    Education:Basic - Any Graduation
    Nationality: Any Nationality
    Industry Type: Construction / Civil Engineering
    Other Benefits:as per labour law
    Functional Area:ERP / CRM (IT Software) Sep 2, 2020


    Job Description

    Position Summary:
    • Serve as the in-house CRM specialist

    Role Description:
    Key Responsibilities/KRAs/KPIs:
    • Administers Analyze and make sense of data for management from the web-based CRM (Customer
    Relationship Management) and CMS (Content Management) systems with a primary goal of ensuring data integrity
    • Responsible for the quality and consistency of data used to drive sales and marketing efforts
    • Objectively evaluates ROI of potential event business for Departments based upon criteria set by Management
    • Reports to the Top Management on a daily basis, with detail analysis of the data derived.
    • Designing ways of collecting survey and administrative data
    • Quality checking and cleansing data
    • Interpreting statistical analysis for policy development,
    • Evaluation/monitoring, forecasting, sales data.
    • Delivered, developing robust, timely methods to ensure data


    Other Responsibilities:
    • Manage quality and consistency of data, train users, generate reports and input data to support organization initiatives
    • Periodic reporting of the analysis to the Departments to help them maintain timely, accurate and uniform documentation of all records in the CRM system
    • Communicate with departments on a regular basis to ensure clean data for use across all areas of the organization
    • Support for departmental staffs and users to educate them and answer questions on CRM, so
    They can effectively utilize the internal tools effectively.
    • Provide timely insights and analytical support to different internal business stakeholders (including sales, marketing and other departments) to support effective business decision-making
    • Objectively evaluate potential event business opportunities for their ability to benefit Top-Management for future business
    • Assist with administrative duties related to research & business intelligence
    • Advocate on behalf of top management to stakeholders and conduct meeting with departments across the organization
    • Have a keen understanding of the company’s mission, vision, goals.
    • Establish and maintain productive working relationships with all stakeholders
    • Perform other related duties, special projects and assignments as required


    Team Organization:
    Reporting to: Marketing Manager


    Keyword: CRM Analyst, Business Analysis, Advanced Excel, Advanced Analytics, MS Dynamics CRM, Salesforce CRM, CRM Executive
    Apply Now
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